Refund & Returns Policy

Last updated: 27/10/2025

Thank you for shopping at Watch Poedagar. We want you to be completely satisfied with your purchase. If, for any reason, you are not, you may return your watch in accordance with the terms below.

1. Return Period (Right of Withdrawal – EU/UK Consumers)

If you are a consumer in the European Union, European Economic Area (EEA), or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving the goods without giving any reason.

At [STORE NAME], we extend this period to 30 calendar days from the date you receive your order. To exercise this right, you must inform us before the period expires. Returned items must be dispatched back to us within the 30-day period.

Please note: This extended 30-day return policy does not affect your statutory rights under applicable consumer protection laws.

2. Return Conditions

Items must be unworn, in resalable condition, and with all original tags and packaging intact.
Shipping costs are non-refundable, unless the item is faulty or we have made an error with your order.
Proof of purchase is required for all returns.

3. Promotional Returns

For “Buy 1 Get 1” offers, both items must be returned together for a full refund.
If you wish to exchange only one of the items from a promotional offer, you may return the one you want to exchange and keep the other, provided the returned item meets our return conditions.
Promotional items may be exchanged for a different size or colour of the same product, subject to availability.

4. Return Costs

You are responsible for the cost of returning the goods, except where items are faulty, damaged, or not as described.
Return costs vary depending on the courier and country of origin.

5. Return Processing Time

Exchanges: If you request an exchange when registering your return, we will begin processing it immediately to minimise delays.
Refunds: Once your return reaches our warehouse, we will process it within 10 working days.
Refunds will be made to your original payment method. Please allow up to 3 working days for the funds to appear in your account after processing.

6. Faulty or Damaged Goods

If your item arrives faulty, damaged, or incorrect:

Contact us immediately at suport@watchpoedagar.com.
Include your order number, a description of the problem, and clear photographs of the issue.
Our customer service team will assist you promptly and arrange a replacement, repair, or refund in accordance with your statutory rights.

7. Late Returns

Returns requested after the 30-day period may be eligible for:

An exchange for another product of equal value, or
A store credit/voucher to be used at [STORE WEBSITE].
These options are subject to approval by our customer service team.

8. How to Initiate a Return

Contact our support team at [SUPPORT EMAIL] with your order number.
Follow the instructions provided by our team.
Package the item securely and send it to the return address provided.

9. Order Number Location

Your order number can be found in the confirmation email sent after purchase. If you did not receive it, please contact our support team for assistance.

10. Legal Rights

This policy is offered in addition to your legal rights under consumer protection laws, which may entitle you to:

A refund, repair, or replacement for faulty goods (minimum two-year legal guarantee in the EU),
A 14-day cooling-off period for distance sales (EU/EEA/UK), and
Other statutory remedies depending on your country of residence.

Cart

Refund Policy